Customer service

Frequently asked questions

  • I cannot log in to my booking. What should I do?
  • I have different airlines for my departure flight and return flight. What should I keep in mind?
  • What if I am not satisfied with a part/some parts of my trip?
  • How much luggage can I bring and what applies to it?
  • How do I pay?
  • How does the transfer work?
  • What rules apply if you are under 18 years old? Is it possible for minors to check in at the hotel?

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