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Terms and conditions

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The implication of the agreement 

The terms and conditions presented here are the terms regulating the agreement between the traveler and the travel agency TripX Travel AB. The guiding regulation is defined in the Swedish Package Travel Law (Paketreselag 2018:1217: https://www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamling/paketreselag-20181217_sfs-2018-1217). There are three types of conditions depending on the travel’s character: 

  • General terms and conditions for vacation travels covered by the Package Travel Law  
  • Special terms and conditions for vacation travels included in the Package Travel Law 
  • Purchase and travel terms and conditions for vacation travels sold as individual travel components not covered by the Package Travel Law 

 

General terms and conditions for vacation travels covered by the Package Travel Law 

Regarding the travel, the general rules of the Swedish Tourist and Arranger Association (SRF), agreed to within the industry at June 28, 2018, are valid. 

The general and specific conditions are part of the agreement. 

  1. THE AGREEMENT

1.1 The agreement will be considered binding for the parties when the arranger has confirmed the traveler’s booking unless otherwise agreed. The Arranger shall confirm the traveler’s booking without delay. The right to withdrawal is not valid for agreements regarding package travels. 

1.2 The main traveler is the person in whose name the agreement has been made. The main traveler is named first in the travel documents or in any other clear manner. The main traveler is liable as stated in the agreement. All changes and cancellations must be handled by the main traveler. An exception might be made if the main traveler becomes seriously ill and due to this has no possibility of making the change or cancellation. It is the main traveler’s responsibility to provide correct booking information regarding the other travelers being part of the agreement. Any refund will be given to the main traveler. 

1.3 If the traveler is under the age of 18 and is travelling unaccompanied by a legal guardian this must be stated at the time of booking. Certain travels might have an age limit of more than 18 years old. Information will be given at the time of booking. 

1.4 The times for departure and return trip in the booking confirmation are preliminary. The arranger must urgently and if possible, no later than 20 days before departure inform about the precise departure times valid for the trip. 

1.5 The arranger will give general information regarding the valid rules for passports and visas. 

1.6 The arranger will give general information regarding local health regulations at the destination. 

1.7 Connecting flights or special arrangements will only be included in the package trip deal if these have been booked at the same time as the other services included in the package deal or if these has been sold together with the other services at a total price. 

1.8 Any requests or special services demanded by the traveler will not be part of the agreement, unless specified in writing by the arranger. 

1.9 The traveler is required to control the booking confirmation/travel documents as soon as they have been provided and that all information is correct including that names are spelled correctly an in accordance to the passport. Any errors must be urgently notified. The arranger reserves the right to charge a fee corresponding to the cost of correcting erroneous information as well as reasonable compensation for the extra work required. If any errors occur due to the arranger or any party the arranger has hired, correction must be made at no cost. 

1.10 The main traveler must immediately inform the arranger regarding any changes in the address, email address, phone number or any other information required by the arranger to make it possible to contact the traveler. 

1.11 For certain travels a minimum number of travelers is required to book the trip. If so, the traveler shall be given clear information about this at the time of booking. 

1.12 If flight tickets are a part of the package trip, these must be used in the correct order. This means that the traveler cannot use only a return ticket, when a round trip has been booked, or just use part of a flight distance. If the ticket is not used from the beginning the remaining parts will be cancelled. 

  1. PRICE AND PAYMENT

2.1 The price must be stated in such a manner that the whole price of the trip is clear. The price must contain all parts of the agreement as well as mandatory add ons, taxes and fees. 

2.2 The traveler must pay for the trip no later than on the time, that is specified in the agreement. 

2.3 The arranger reserves the right to, in connection with the booking confirmation, charge a first installment (booking fee). This booking fee must be reasonable in relation to the price of the trip and any other circumstances. 

When booking a trip less than 40 days before departure the full price for the trip must be paid immediately, and payment must be confirmed before the date of travel. 

2.4 If the traveler does not pay the trip in accordance to the agreement the arranger reserves the right to cancel the agreement and charge a reasonable compensation. 

2.5 If nothing else is clearly stated, the price of the trip is based on the accommodation for two persons in a shared double room. When accommodation for single person in a double room or a larger room meant for more people than one the arranger reserves the right to charge an extra fee. 

2.6 The arranger is obliged to inform the traveler regarding any additional charges that might be added on. 

  1. THE TRAVELER’S RIGHT TO CHANGE AND CANCELLATION

3.1 The traveler has the right to change the agreement if this is agreed to by the arranger. Changes in the agreement might result in the traveler being charged extra by the arranger or other part. 

3.2 The traveler has the right to cancel a trip. The arranger reserves the right to demand compensation from the traveler for any costs related to the cancellation. The arranger may set forth reasonable standardized cancellation fees based on the time of the cancellation. If the arranger has not stated any standardized cancellation fees the arranger has the right to a reasonable cancellation fee. 

3.2.5 Package travels with regular scheduled flight are for some parts not refundable. Scheduled flight taxes and fees are never refunded. 

3.2.15 The traveler must cancel immediately after the reason for cancellation has occurred and no later than prior to the airport check in when the trip is considered started. The cause for the cancellation must, in a trustworthy way, be certified by a third party and meet all demands specified under 3.2.12-3.2.13. 

  1. THE TRAVELER’S RIGHT TO CONVEY THE AGREEMENT

4.1 The traveler has the right to convey the agreement to anyone meeting all requirements to take the trip. One such requirement might for example be that the transport company or any other by the arranger hired party according to the valid rules, must approve the change of passenger. The traveler must, in reasonable time before departure, notify the arranger or the reseller about the transfer. Notification made at least seven days before departure is always considered reasonable time. 

4.2 The arranger has the right to debit a reasonable fee for the conveyance. The fee must not be higher than the actual cost that the conveyance has entailed for the arranger. The arranger must show how the cost has been calculated. 

4.3 The conveying part and the receiving part are jointly liable towards the arranger or the reseller in regard to all remaining payments for the trip and for the extra costs related to the conveyance. 

  1. CHANGES BEFORE THE TRIP

5.1 Change in terms and condition of the agreement 

The arranger reserves the right to make changes in the agreement under condition that the arranger informs the traveler in an understandable and clear way in a lasting medium. If the change is of lesser consequence, such as minor changes in flight times, the traveler has no right for a price discount or any damages. If the changes are of a more serious nature the traveler must, if possible, be given an alternative trip or a right to cancel the agreement without a cancellation fee. 

5.1.2 The arranger reserves the right to, before an agreement has been made with the traveler, make changes of information stated online or in a brochure. The arranger also reserves the right to make changes according to 5.1 even after an agreement has been made. 

5.2 Price Changes 

5.2.1 The arranger has the right to increase the price of the trip if the increase is due to changes in fuel costs, taxes and public fees or exchange rates. 

5.2.2 The price of the trip will be raised by an amount corresponding to the travelers share of the cost increase that the arranger has faced. The right to an increase in price is only due if the total cost increase amounts to at least EUR 10 per booking. 

5.2.3 The price of the trip should be lowered if the arranger’s costs for reasons stated above decreases by at least EUR 10 per booking. The arranger has the right to make deductions corresponding to actual administrative costs when lowering a price. 

5.2.4 The arranger must as soon as possible inform the passenger regarding any price changes. The information must contain a reason for the change as well as a calculation. 

5.2.5 The price cannot be increased and does not need to be decreased during the last 20 days before the agreed day of departure. 

5.2.6 The arranger has the right to, in their special conditions, retain from the right to increase the price according to 5.2.1. In those cases, the arranger does not need to lower the prices according to 5.2.3. 

5.3 The traveler’s right to cancel the agreement with no cancellation fee 

5.3.1 If the traveler wishes to cancel the agreement due to an essential change, such as if the price is increased by more than 8% of the package trip’s total price, the traveler must inform the arranger that the agreement is cancelled within, by the arranger stated, a reasonable time from when the arranger informed the traveler about the change. If the traveler does not do so, the traveler will be bound by the new agreement. 

5.3.2 If the package trip agreement is cancelled, the arranger must without unnecessary delay, and not later than 14 days after the agreement has been cancelled, provide a full refund. 

5.4 The arranger’s and the traveler’s right to cancel the agreement due to unavoidable and extraordinary circumstances. 

5.4.1 Both the arranger and the traveler have the right to cancel the agreement if the fulfilment of the package trip or the transport of passengers to the destination is essentially affected by unavoidable or extraordinary events at the destination or in its close vicinity. By unavoidable and extraordinary circumstances is meant for example serious security issues such as war, terrorism, outbreak of dangerous disease or natural disasters. The traveler has in those cases the right to cancel the agreement and no cancellation fee should be charged. If the arranger cancels the agreement in accordance to this point the traveler has no right to claim damages. The traveler has in such case the right to a full refund in the same manner as described under 5.3.2. 

5.4.2 The traveler has no right to cancel the agreement if the unavoidable and extraordinary events were commonly known at the time of the agreement. 

5.4.3 In order to investigate if the event is of such a serious character described above, knowledgeable Swedish or international authorities shall be consulted. A valid dissuasion from the Foreign Ministry (UD) is always considered grounds for cancellation. 

  1. THE ARRANGER’S RESPONSIBILITY REGARDING THE PACKAGETRAVELSREALISATION
    6.1 Lack of realisation 

If a travel service is not delivered according to the agreement the arranger must correct the error within a reasonable amount of time. The arranger is not obliged to undo the error if it is impossible or if the undoing would result in unproportionally costs. If the arranger does not correct the error the traveler might be entitled to a price reduction and damages. 

6.2 Substantial errors 

6.2.1 If, after the departure there is a substantial part of the services that are not able to be provided, the arranger shall, if possible, responsibly arrange for similar or at least equal options at no extra charge to the traveler. If the arranger cannot offer this the arranger has the right to offer alternatives at a lower quality and a corresponding price reduction. The traveler only has the right to reject these alternatives if they cannot be deemed as equal to what was agreed on, or if the offered price reduction cannot be seen as reasonable. 

6.2.2 If the arranger cannot offer any alternative or if the traveler has the right to reject those alternatives according to point 6.2.1 the traveler might be entitled to a price reduction and damages. 

6.2.3 When errors substantially affect the realisation of the package travels and which the arranger has not corrected in a reasonable time, the traveler has the right to cancel the agreement, and might also be entitled to a price reduction and damages. 

6.2.4 If the arranger cannot offer any alternative or if the traveler has the right to reject those alternatives according to point 6.2.1, or if the traveler has cancelled the agreement according to 6.2.3 the traveler is entitled to an equal transport home with no unnecessary delay and with no extra charge if the package trip contains transport and the traveler is at the destination. 

  1. REGARDING PRICE REDUCTIONS AND DAMAGES

7.1 A price reduction will not be affected, if the arranger can prove that the error lies with the traveler. 

7.2 The traveler does not have the right to damages if the arranger proves that the error is related to the traveler or a third party with no connection to the providing of travel services that is part of the package trip, or if the error is caused by unavoidable or extraordinary circumstances. 

7.3 If the error is due to any supplier hired by the arranger, the arranger is free from damages according to these travel terms and conditions, only if also the party that the arranger has hired, should be free according to that rule. The same situation arises if the error occurs due to someone else beforehand. 

7.4 The right to damages due to the arranger cancelling the trip is not valid in such a case where the arranger can prove that fewer persons than the minimum number described in the agreement has shown up for the trip, and if the traveler has, in a reasonable time, been informed that the trip has been cancelled. 

  • 20 days before departure if the trip lasts for longer than 6 days 
  • 7 days before departure if the trip lasts for 2 to 6 days 
  • 48 hours before departure if the trip is shorter than 2 days. 

7.5 Damages according to these terms and conditions cover compensation for financial loss, personal injury and damage to property. The traveler is required to as far as possible limit the damages. 

7.6 If no other limit is related to the Package Travel Law or other laws, it is the arranger’s responsibility for damages limited to three times the price of the package trip. This limitation is not valid for personal injury caused intentionally or by negligence. 

  1. COMPLAINTS

8.1 The traveler can only invoke an error in the agreed services if the traveler, within reasonable time after discovering, or when s/he should have discovered the error, informs the arranger or the retailer about the error. This must be done urgently, and if possible, at the destination. When assessing an eventual price reduction or compensation for damages the time at which the traveler has made his or her complaints is taken into consideration, if such a message could have helped the arranger avoiding the error. 

8.2 Without hindrances regarding 8.1 the traveler has the right to invoke an error if the arranger or the retailer has acted negligently or not according to good practice. 

  1. THE TRAVELER’S RESPONSIBILITY DURING THE TRIP

9.1 The arranger’s instructions 

It is the traveler’s responsibility to follow the directions given for the trip’s realisation, which is given by the tour guide or other person hired by the arranger. The traveler must respect the rules that are valid for the trip and at the destination, and act in a way that no fellow travelers are disturbed. If the traveler in any major way breaks these rules, the arranger has the right to repeal the agreement without the traveler having any right to a price reduction or a refund. 

9.2 The traveler’s responsibility for any damages 

The traveler is responsible for any compensation, which are due to damages caused to the arranger by the traveler’s negligence. 

9.3 The traveler’s responsibility for formalities 

9.3.1 It is the traveler’s responsibility to handle any eventual formalities required for the realisation of the trip, such as holding a valid passport, visa, vaccinations and insurance. 

9.2.3 The traveler must, for all in the package trip included transport services, have finished check in in accordance to the travel plan or any other guidance from the arranger or the transporter. 

9.3.3 The traveler is solely responsible for any costs being related to a lack in any of the above-mentioned formalities, such as transport back home as a consequence of missing passport, unless the inadequacies are caused due to erroneous information from the arranger or the retailer. 

9.3.4 The traveler is responsible for taking part of information provided by the arranger. 

9.4 Diverging from the travel arrangement 

Any traveler who, after the trip has begun, diverges from the arrangement must report this to the arranger or the arranger’s representative. 

  1. THE ARRANGER’S RESPONSIBILITY TO PROVIDE ASSISTANCE

If the traveler finds herself in difficulties during the trip the arranger must without any unnecessary delay provide relevant assistance. Such assistance might be information regarding health and medical services, local governments/authorities or consular support. The arranger has the right to charge a reasonable fee for such help if the situation has been caused deliberately or through the traveler’s negligence. 

  1. DISPUTE RESOLUTIONS

11.1 The parties should aim to try to solve a dispute regarding interpretations or implementations of the agreement, by finding an agreed solution. If the parties cannot reach a solution, the dispute could be tried by the Allmänna reklamationsnämnden (ARN), box 174, 101 23 Stockholm, www.arn.se , or in court. A dispute might also be tried on the EU Commissions online platform http://ec.europa.eu/odr 

 

Specific travel terms and conditions regarding vacation travels that are sold as package deals and are covered by the package travel law 

Specific travel terms and conditions regarding vacation travels are sold as package deals. These specific terms complement the general travel terms and conditions which are available for package tours. 

Booking information  

It is the responsibility of the buyer to check that the booking confirmation sent through email is correctly corresponding to the booked travel products. Should anything be in-correct in the confirmation, or if the confirmation has not been received after the completed reservation, you should contact TripX immediately at [email protected] 

Name information 

It is the responsibility of the buyer to state the correct names of the travelersThe names of all travelers in a booking shall be entered in the following way:  

SURNAME: all surnames / family names, exactly according to the spelling AND the order in the passport 

GIVEN NAME: the first given name, exactly according to the spelling AND the order in the passport 

Note: All other given names except the first one shown in the passport shall not be entered. 

Some airlines and certain hotels do not accept name changes or corrections after issuing. In case an airline does not accept a change, a new ticket must be booked. Only the buyer can request changes to a booked travel, and this must be done minimum 5 working days before departure. If a change is possible, the buyer will cover any cost that may occur due to incorrect name, misspelling of name and/or incorrect order of name.  Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made. 

Administrative fee due to changes  

In the event of a change, TripX will charge an administrative fee in addition to the cost of the airline company and/or the hotel. The fee is always at least EUR 50 per person. Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made. Only the buyer can request changes to a booked travel. 

Payment 

You may pay with bank, debit or credit card. Your card will be charged immediately when you pay for your booking. There are no charges regardless of what kind of card is used. We only accept cards issued in EU nations and nations connected to Schengen Agreement (including Norway and Switzerland). 

In case of a refund, the same card used for the payment will be credited. It may take up to three days for the money to reach the account. 

TripX uses 3D-secure for encrypting all card payments. This safe solution for payments with cards is produced by VISA and Mastercard to identify the cardholder. No information entered at the encrypting process is saved by TripX after your travel is complete. We will, irrespective of the rules of the supplier, charge your account at the time of booking. 

For information about other payment methods, “Internet Banking”, “TripX Payment”, “Klarna Invoice”, “Klarna Interest-free and instalment”, read more under the tab “Payment” on the home page. 

Regardless of your chosen payment method, you are bound to the travel agreement as if you had paid 100% of the price of the trip at the time of booking. It is not possible to change the payment method when travel booking is confirmed and reserved. 

Prices 

Our prices include all taxes, fees and airport fees. 

The following additions are not included in the total price: 

Local airport taxes – and hotel taxes. Many cities/countries have established local taxes on tourist accommodations. These are to be paid in cash by the customer, directly to the hotel. Information on tax rules for every destination is available on respective destination sites at tripx.se. 

Local transports between airports due to changes of the aeroplane (e.g. New York, Paris and London). This is paid in cash, in situ, by the customer. 

Visa

Several airline companies will charge you for luggage and occasionally for manual check-in (automatic machines or online is free). 

Errors in price or quantity 

The fast and effective technics of today can sometimes imply that both pricing and allocation of allotment can be faulty. Therefore, in the events of an occurring error, we will get back to you with the amendment within 24 hours. If travels are booked during weekends, we reserve the right to get back to you the following workday. TripX Travel reserves itself for potential errors in prices, technical issues, wrong data and changes outside our control. These are the results of e.g. airline companies showing destinations not available or wrong prices given by the hotel’s booking systems, or from the pricing systems of the car hire companies. The customer will be contacted as soon as TripX receive such information from the suppliers. 

Re-scheduling terms 

Travels booked and purchased from TripX are not possible to re-schedule. 

Cancellation terms 

Travels booked and purchased from TripX are not possible to cancel, unless cancellation protection has been purchased. For more details, see “Cancellation Protection” below. 

In case of a cancellation of a fully paid travel without cancellation protection, the payment is non-refundable. 

In case of a cancellation of a partially paid travel without cancellation protection, the buyer shall pay the remaining part of the full travel price as per the booking. 

In case of a cancellation of a travel without cancellation protection where a deposit has been paid, the buyer shall pay the remaining part of the full travel price as per the booking. 

Note: 4-hour alternative 24-hour withdrawal right does not apply for packaged travels For more details, see section “Right to withdrawal” below. 

If cancellation protection has been purchased in relation to the booking of a travel, and an incident or hindrance in accordance with the rules of the cancellation protection occurs, cancellation of all or parts of the travel components shall be done directly after said incident or hindrance has occurred. The travel or component must always be cancelled before departure in order for potential re-funds to be approved. Only the buyer can cancel a booked travel. If cancellation of travel during non-opening hours – always contact the airline and/or hotel directly. Thereafter contact TripX to inform which actions have been taken. 

Cancellation Protection 

In order to make it possible to cancel your travel in relation to sickness or a serious provable hindrance, we recommend you to purchase a separate cancellation insurance. Read more under the tab Cancellation Terms. Details about the cancellation protection are found here: https://www.tripx.eu/cancellation-protection 

Unaccompanied children 

We cannot manage reservations with unaccompanied children, so refer to the airline companies directly who can ensure safe handling during the whole trip. 

Requests 

Your requests are inquiries and cannot be guaranteed. Room distributions are managed by the hotel, specially equipped rental cars or specific models are managed by the car rental companies. You are able to add your requests at the TripX website, although we cannot guarantee them. Beds or cots for children under the age of 2 are not included. Speak with the hotel staff upon arrival if extra accessories are needed. Any cost for extra accessories is paid for by the customer in situ. 

Passport, visa and vaccinations 

You as a traveler are responsible for having a valid passport, visa, visa for layovers, needed vaccinations and other potential documents required in the country you are travelling to. 

Many countries require the passport to be valid a specified period after the date for the journey home. It is the traveler’s responsibility to ensure that the passport has a validity that corresponds with the requirements of the travel. 

Most of the countries outside of the EU require a ticket for the journey home and/or a ticket for further travel from the country. If you cannot present this, there is a risk of being rejected at the departure airport or at the arrival in the country. If you are not a Swedish citizen, this may happen in the EU. If this occurs, any refund or change of travel will not be possible. 

Changes in timetables 

It is always the customer’s responsibility to check changes of the timetable with the reserved airline company. TripX does not take responsibility for any email not reaching the receiver (e.g. spam filter). In those cases where the airline company accepts cancellation due to timetable changes, the whole amount will be refunded. You should check as late as 24 hours before the departure that no changes in the timetable have occurred. 

The implementation of the flight 

Pay attention to the fact that all flight times are shown in local time. 

Do not forget to check the departure time for both the exit and the return at least 24 hours before departure, https://mytripandmore.com/ , at the respective airline company website or the website of the airport. 

Many airlines charge you for luggage and other services connected to the flight. Be sure to check the terms and conditions of the airline. It is often more expensive to pay for luggage at the airport than to reserve this service beforehand, either on TripX website during the booking or directly at the airline before the departure. Some airlines require you to check in before arriving at the airport. If this is not done, check-in at the airport is possible, although for a high fee. 

If changing the names is allowed, there is a cost which is regulated by the airline in addition to our administrative cost. 

Lost or damaged luggage should always be reported directly at the airport to the responsible flight/handling company. This must always be done directly when it occurs. In the event of delays, you as a traveler have the right to extensive compensations from the airline. State your requests for this compensation in situ in connection with the delay. Read more in the EU site regarding traveler’s rights. 

Sometimes the airlines work together. This could mean that you book the flight at one airline, but the actual flight is handled by another airline. It is quite common and is called codeshare. 

Some airlines include both foods and drinks in the ticket’s price. Other companies will charge you for food and/or drinks during the flight. For more information about services, check the airline company’s websites. 

If your flight is delayed and you have booked additional products such as transfer, you should try to contact the supplier and give them notice about your changed time for arrival. 

If you have reserved additional products outside of TripX, you should contact the supplier and give notice about your changed time of arrival. 

Hotel 

In case the delivered service does not correspond to what has been booked, the error should be directly reported to the hotel. If no corrections are being made, the traveler should immediately contact TripX for measures. It is not possible for TripX to fix an error after the return home. International check-in rules are applied, most commonly check-out at 12:00 am and check-in at 2 pm. Local differences can occur (e.g. check-out at 11 am and check-in at 3 pm. This information is presented at the reservation. 

Rental cars 

In case the delivered service does not correspond with what has been booked, the error should be directly reported at the car rental company, either when picking up the car or during the rental time immediately after an error occurs. If no corrections are made, the traveller should immediately contact TripX for measures. It is not possible for TripX to fix an error after returning home. 

Complaints 

Should an error occur in any of the travel components during the vacation trip which could be a reason for a complaint, the supplier (airline, rental car company, hotel etc) must immediately be informed regarding the issue and given a chance for correction. If a complaint during the trip is directed straight to the supplier, you should always try to get proof from them. This is of utmost importance if you after getting back home intend to file a complaint regarding any part of your trip. Complaints, where the traveler will not get a correction of the error at the destinations, should be sent to TripX for investigation. The complaint should include booking reference, date of departure, place of destination, a thorough explanation of the issue at hand and, in the best case, a written statement from the supplier regarding the issue and what caused it. Depending on the character of the complaint we reserve us the right for 3-6 weeks for handling. The complaint should be emailed by the form on TripX website. 

Travel Guarantee 

TripX has handed in a Travel Guarantee to Kammarkollegiet. The Travel Guarantee is valid for a package trip at TripX with at least two travel components (flight, hotel or rental car) in the same booking. The Travel Guarantee is not valid with the purchase of, for example, only flight, car or hotel. 

Rights for travelers 

All the traveler’s rights are covered by an acquis which is called the Montreal Convention. The EU also has its own directive, which all airlines within it must follow. 

Read more by clicking the following link Regulation (EzC) No 261/2004 

Right to withdrawal 

According to Consumer Rights, there is no right to withdrawal from travels which includes transfers and accommodation. For more information, visit www.konsumentverket.se 

TripX’s responsibilities 

TripX does not take any responsibility for indirect losses including, among other things, decrease or loss of production or revenue, lack of profit due to loss of a third party deal or if this has not been fulfilled or not being able to be signed or any damages following this or any similar losses or any lack of or decreased profit any user is caused due to using the website, the content and the products supplied by TripX. 

Intellectual property rights 

All Intellectual property rights (including patents, branding rights and copyrights) in the website and its content belong to TripX and/or its partners. It is not permissible to use the website or its content in commercial purposes such as publication or redistribution. 

User misuse 

The TripX website should not be used for speculative purposes. It is also not permissible to produce fraudulent bookings no matter the cause. Any misuse of this kind can be a criminal offence and will be reported to the police. In coarser cases, there might be damages claimed for anyone who misuses the website. Any user using methods described above and who on purpose misuses the website will be banned from the whole or parts of the website. 

External links 

TripX takes no responsibility for other websites that are linked to the TripX website or vice versa which the TripX website links to. 

Content on TripX and websites linked to 

TripX aims that all communication should be virus-free but accepts no responsibility if that is not the case. 

TripX website is carefully prepared, and much effort has been made to avoid and stop different errors. There is a possibility though that the content can include errors or be defective due to technical errors, misprints or other reasons. TripX takes no responsibility for such errors or lacks. TripX does not guarantee ownership or copyright regarding the content provided by a third party. TripX does not guarantee that the website has certain availability or response times. TripX clearly abstains from any responsibility regarding damages or loss due to the website or that the website is not working properly. 

TripX and its content are provided in “current conditions”. 

In cases where TripX, despite the above, is found guilty to pay damages, the total amount should never exceed one annual price base (prisbasbelopp). 

Applicable law 

Any dispute regarding the website and its content should at first hand be settled at Malmö District Court as the first instance. 

Integrity and security issues, see separate section. 

When you book a trip or hotel with TripX Travel AB, directly or via any of our distribution partners, you also accept that we will save your email address for future marketing. We will not share your email address with any third party. 

 

TripX purchase and travel terms and conditions for vacations sold as individual components not covered by the Package Travel Act 

These terms and conditions apply to the vacation travels where TripX only provides individual travel components according to the below. 

Mediating hotel rooms: 

When you book through TripX you use our technology to enter the hotels’ booking systems. In connection to the booking you sign a three-party deal with the hotel. The hotel will then be your contract partner. Shortly after your booking you will receive a hotel voucher giving you the right to the booked hotel stay. Please note that the normal time for check in is at 2.00 PM on the booked day of arrival, and check out at 12.00 PM on the day you leave the hotel. In certain cases, check out time might be at 11.00 AM. 

Mediating air travel: 

When you book at TripX you use our technology to enter the airlines’ booking systems directly or indirectly. In connection to the booking you sign a three-party deal with the airline. The airline will then be your contract partner. In close connection to the time of booking you will receive (a) separate plane ticket(s), which are 100% paid for. 

Mediating rental cars: 

TripX has a broad cooperation with a number of different rental car companies, at the moment approximately 65. When you book your rental car through TripX you use our advanced technology to directly or indirectly enter the rental car companies’ booking systems, where you can get access to our negotiated minimum prices. The rental car companies are given the opportunity to offer you the best price on your enquiry. That means that the competition for your enquiry will be hard and there are often 5-10 different rental car companies trying to offer you the best price for your needs. In connection to the booking you sign a three-party deal with the car rental company. In the same moment that you make your payment to TripX, the charge for your rental car will be transferred to the rental car company. This means that the rental car company will be your contract partner. Soon after booking you will get a separate rental car voucher that is 100% paid. 

Mediating transfer at the point of destination: 

When you book a transfer with TripX you use our technology to directly or indirectly enter the transfer companies’ booking system. In connection to your booking you sign a three-party deal with the transfer company. At the same moment as you make your payment to TripX, the charge for your transfer will be transferred to the transfer company. This means that the transfer company will be your contract partner. Soon after the booking you will get a separate transfer voucher. 

Booking information  

It is the responsibility of the buyer to check that the booking confirmation sent through email is correctly corresponding to the booked travel products. Should anything be in-correct in the confirmation, or if the confirmation has not been received after the completed reservation, you should contact TripX immediately at [email protected] 

Name information 

It is the responsibility of the buyer to state the correct names of the travelersThe names of all travelers in a booking shall be entered in the following way:  

SURNAME: all surnames / family names, exactly according to the spelling AND the order in the passport 

GIVEN NAME: the first given name, exactly according to the spelling AND the order in the passport 

Note: All other given names except the first one shown in the passport shall not be entered. 

Some airlines and certain hotels do not accept name changes or corrections after issuing. In case an airline does not accept a change, a new ticket must be booked. Only the buyer can request changes to a booked travel, and this must be done minimum 5 working days before departure. If a change is possible, the buyer will cover any cost that may occur due to incorrect name, misspelling of name and/or incorrect order of name.  Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made. 

Administrative fee due to changes  

In the event of a change, TripX will charge an administrative fee in addition to the cost of the airline company and/or the hotel. The fee is always at least EUR 50 per person. Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made. Only the buyer can request changes to a booked travel. 

Payment 

It is possible to pay with bank, debit and credit cards. Your card will be charged immediately as the booking is paid for. There are no extra fees no matter what card is being used. We only accept cards issued in EU countries and countries that are part of the Schengen Agreement (including Norway and Switzerland). 

In case of a refund the same card that was used for payment will be credited. It may take up to three days before the money is on the card, 

TripX uses 3D-secure for encryption of all card payments. This very secure card payment solution is created by VISA and Mastercard and used to identify the card holder. No information being typed into the encryption device will be saved by TripX after your trip. Independent from the supplier rules and regulations we will debit your card at the time of booking. 

Information regarding other payment options, “Online Banking”, “TripX Payment”, “Klarna Invoice”, “Klarna Interest-free & Instalment”, read more under the tab “Payment” on the starting page. 

No matter the payment method, you will be bound to the travel agreement as if you had payed 100% of the price at the time of booking. 

Prices 

Our prices include all taxes, fees and airport fees. 

The following add ons are not part of the total price: 

Local airport taxes – and hotel taxes. Many cities/countries have introduced local taxes for tourist stays. These are to be paid for in cash by the customer at the place of destination, directly to the hotel. Information regarding the different destinations’ tax rules for tourists can be found on our respective travel destination sites at tripx.se. 

Local transports between airports while changing flights (such as in New York, London and Paris). This is paid for in cash by the customer at the destination. 

Visa 

Many airlines today charge for luggage, and on occasion for manual check ins (machine or online check in is free of charge). 

Price and amount errors 

The fast and efficient technology of today might mean that both pricing and allocation of allotments might be wrong. We therefore reserve the right to get back to you with a correction within 24 hours, in case any serious errors occur. When the booking is made during a weekend, we reserve the right to contact you on the next weekday. 

TripX reserves itself from any pricing errors, technical issues, data errors and changes outside out of our control. Such errors ca be caused by flight operators displaying places not accessible or the wrong prices given by the hotel booking systems or the rental car companies pricing systems. The customer will be informed as soon as TripX receives such information from any supplier. 

Re-scheduling terms 

Travels booked and purchased from TripX are not possible to re-schedule. 

Cancellation terms 

Travels booked and purchased from TripX are not possible to cancel, unless cancellation protection has been purchased. For more details, see “Cancellation Protection” below. 

In case of a cancellation of a fully paid travel without cancellation protection, the payment is non-refundable. 

In case of a cancellation of a partially paid travel without cancellation protection, the buyer shall pay the remaining part of the full travel price as per the booking. 

In case of a cancellation of a travel without cancellation protection where a deposit has been paid, the buyer shall pay the remaining part of the full travel price as per the booking. 

Note: 4-hour alternative 24-hour withdrawal right does not apply for packaged travels For more details, see section “Right to withdrawal” below. 

If cancellation protection has been purchased in relation to the booking of a travel, and an incident or hindrance in accordance with the rules of the cancellation protection occurs, cancellation of all or parts of the travel components shall be done directly after said incident or hindrance has occurred. The travel or component must always be cancelled before departure in order for potential re-funds to be approved. Only the buyer can cancel a booked travel. If cancellation of travel during non-opening hours – always contact the airline and/or hotel directly. Thereafter contact TripX to inform which actions have been taken. 

Cancellation Protection 

In order to make it possible to cancel your travel in relation to sickness or a serious provable hindrance, we recommend you to purchase a separate cancellation insurance. Read more under the tab Cancellation Terms. Details about the cancellation protection are found here: https://www.tripx.eu/cancellation-protection 

Children travelling alone 

We cannot handle bookings where children travel alone, so we must direct you straight to the airlines, that, due to their presence during the whole flight, can guarantee secure care of your child. 

Requests 

Your requests are considered enquiries and cannot be guaranteed. Room distribution is cared for by the hotel, any specific model or rental car equipment will be handled by the rental car company. At TripX website you have the possibility to state your requests, but we cannot guarantee that they will be fulfilled. A bed or cot for children under the age of 2 is not included. Inform the hotel upon arrival if you need extra accessories. Any cost for extra accessories will be paid for by the customer at the destination. 

Passport, visa and vaccinations 

You are, as a traveler, responsible for holding a valid passport, visa, visa for stopover, necessary vaccinations and all other documents needed for the country that you are visiting during your trip. 

Many countries demand that the passport must be valid for a certain amount of time after the departure date. It is the responsibility of the traveler to ensure that the passport has a validity in accordance to the rules of the destination. 

Most countries outside of the EU demands a return ticket and/or a ticket for further travel from the country. If you cannot show this there is risk that you will be rejected at the airport or at arrival in the country. If you are not a Swedish citizen this might be the case in the EU as well. In those cases you have no right to a rebooking or a refund. 

Timetable changes 

It is always the customer’s responsibility to check any changes in the timetable directly with the booked airline. TripX is not responsible for emails that for some reason do not reach their intended receiver (for example due to spam filters). In those cases where the airlines accept cancellations due to changes in timetable the full amount will be refunded. You must no later than 24 hours before departure check with the airport that no late changes in the timetable has been made. 

The implementation of the flight 

TripX is only the mediator of plane tickets and will therefore accept no responsibility for any events associated with the implementation of the flight. Such as lost baggage, luggage fees not part of the price of air travel, cancelled flights and changes in the timetable. This responsibility lies with the airline and you should therefore direct any complains straight to the airline. Lost or damaged luggage must be reported at the airport to the responsible flight/handling company. This must be done in connection to the event. In the case of any delays, you as a passenger has the right to extensive compensation from the airline. Make your demands regarding this compensation in situ and in connection to the delay. Link to EU rules . It is often hard and time consuming to get this compensation after the event. 

A started trip can never be changed through us and we do not provide “travel only” or one-way tickets. 

Please note that flight times are stated in local time. 

Do not forget to check your departure time for both the in and outbound travel 24 hours before departure. Please consult your airline’s website. 

Many airlines charge for luggage and other services associated by the flight. Carefully check with the airline’s terms and conditions. It is often more expensive to pay for example luggage at the airport compared to booking this service in advance, either on TripX website in connections with the booking, or directly with the airline before departure. 

Occasionally the airlines cooperate. This might mean that you book with one airline, but the flight is provided by another airline. This is relatively common and is called codeshare. 

In exceptional cases the airlines will change the route, which might cause a layover not planned beforehand. 

Some airlines include both food and beverages in the ticket price. Other airlines charge for food and/or beverages during your flight. For more information regarding the degree of service, please consult the airline website. 

If a name change is allowed, there will always be a cost related to this fully administrated by the airline on top of our administrative charge. 

If you have booked additional products such as a rental car through TripX you must always contact the supplier and notify them regarding any changes in time of arrival. 

If you have booked any additional products outside of TripX, you should contact your supplier and notify them about the changes of the arrival time. TripX accepts no responsibility for any costs related to externally booked travel arrangements. 

For information regarding luggage rules we direct you to the respective airlines rules and regulation found on the airline website. Rules vary a lot between airlines. 

Hotel 

TripX is only the mediator of the hotel service. In a case where the delivered service is not in accordance with what has been booked the hotel must immediately be notified of the error. If no correction is made, the traveler should demand damages/compensation in situ from the supplier. If this is not possible the traveler should demand a certificate in writing from the supplier, stating what demands has not been met and why. TripX has no possibility to correct an error after you have returned home. TripX must be contacted immediately unless the shortcoming is fixed or reasonably compensated by the hotel. 

Rental cars 

TripX is only the mediator of the rental car service. In a case where the delivered service is not in accordance with what has been booked the rental car company must immediately be notified of the error. If no correction is made the traveller should demand damages/compensation in situ from the supplier. If this is not possible the traveller should demand a certificate in writing from the supplier stating what demands has not been met and why. TripX has no possibility to correct an error after you have returned home. TripX must be contacted immediately unless the shortcoming is fixed or reasonably compensated by the rental car company. 

Transfer 

TripX is only the mediator of the transfer service. In a case where the delivered service is not in accordance with what has been booked the transfer company must immediately be notified of the error. If this is not possible the traveler should demand a certificate in writing by the supplier stating what demands has not been met and why. TripX must be contacted immediately unless the shortcoming is fixed or reasonably compensated by the transfer company. 

Complaints 

If there is an error regarding any travel components, which can give reason for complaint during the vacation trip, the supplier (airline, rental company, hotel etc) must immediately be notified to this and be given the opportunity to correct the error. If a complaint during the trip is directed straight to the supplier, you should always ask for a written confirmation. This is of utter importance if you, after returning home, intend to demand compensation from the supplier. If you get any compensation straight from the supplier during the trip and/or if TripX has not been contacted when the shortcoming occurs, the right to compensation often becomes void. Any complaints where the traveler does not manage to reach an agreement with the suppliers can be sent to TripX for investigation. The complaint must contain: booking reference, departure date, a solid description of the issue at hand and preferably a written statement from the supplier regarding the issue and the cause of it. Depending on the type of complaint, we reserve the right of 3-6 weeks of handling in order to make demands to the supplier. The complaint should be sent using the form at www.tripx.se. 

Travel guarantee 

TripX has given a Travel Guarantee to the Chamber of Commerce. The Travel Guarantee is valid when purchasing a vacation trip at TripX, containing of at least two parts (air travel, hotel or rental car) on the same confirmation. The Travel Guarantee will not be valid when purchasing for example flight, rental car or hotel only. 

Rights of Air travelers 

All air travelers’ rights are subject to a set of rules called the Montreal Convention. Within the EU there is also a separate directive, which all airlines are to follow. Read more on them following link The Montreal Convention 

Right of Withdrawal 

According to the Consumer Protection Act there is no right of withdrawal for travels containing transports and accommodation. For more information regarding this, please consult www.konsumentverket.se 

TripX’s responsibilities 

A deal regarding a certain transport, service and product is made between the traveler and the separate supplier. TripX is under no circumstances responsible for indirect losses, including loss of production or revenue, or any loss related to the inability to use the product or service as intended, loss of profit due to a third party agreement having failed, not being rightfully followed or not having been able to be made, or any indemnity due to this or similar losses or any default or lowered profit, which the user is being caused due to using the website, the content or the products being mediated by TripX. 

Immaterial rights 

Any immaterial rights (including patents, branding rights and copyrights) regarding the website and its content, belongs to TripX and/or its partners. Using the website or its content commercially, such as publishing or redistribution, is not allowed. 

User misuse 

TripX website must not be used speculatively. It is also not permitted to produce fraudulent booking no matter the purpose. Misuse of this kind might be a criminal offence and will be reported to the police. In coarser cases there might be damage claims for the one misusing the website. Any user that take part in anything described above, and who deliberately uses the website in a unduly manner will be expelled from using the whole or parts of the website. 

External links 

TripX will not take responsibility for other websites who have linked to TripX website, or the other way around: sites to which TripX websites has linked to. 

Content on TripX and linked websites 

TripX’s aim is that all communication should be virus free but accepts no responsibility for any consequences when that is not the case. 

The TripX website is thoroughly carefully prepared and big efforts have been made to avoid and prevent errors of all kinds. However, the content may contain errors or be defective due to technical errors, spelling mistakes or other causes. TripX takes no responsibility for such errors or flaws. TripX will not guarantee ownership or copyright to content provided by a third party. TripX does not guarantee that the website has a certain accessibility or certain answering times. TripX actively denies any responsibility for both direct and indirect damages occurring due to the website or that the website is not functioning properly. 

TripX website and its content is provided in “current condition”. 

In the case where TripX despite the above is found responsible to pay damages/compensation, the total amount should never exceed one yearly basic amount (prisbasbelopp). 

Applicable law 

Any dispute regarding the use of the website or its content should in first be determined by Malmö District Court. 

Integrity and security issues (GDPR), read more in this separate section 

 

Important information 

Allergies 

We travel to a lot of different countries where the knowledge about special diets and allergies might vary, but in general it is less than back at home. Unfortunately, we cannot influence the food preparation methods or the food offerings at the hotels – so special foods can never be guaranteed. 

If you have an airborne allergy, such as peanut allergy, you need to contact the airline before departure. The airlines can never guarantee a completely peanut-free flight. 

Arrival 

Every hotel gives a time for check in (this might change in short notice). On the normal occasion the rooms are not accessible before the given time for check in on the day of arrival, but this differs a lot from hotel to hotel. 

Some hotels will demand a deposit when checking in, which is repaid when you leave. It might take some time to get a deposit back that was paid by credit card – this is outside of our control. Some hotels charge an extra fee/deposit for such things as a remote control to the TV or air conditioning unit. 

Please note that some hotels demand that the main customer must be 18 years old at the time of checking in. 

Departure 

According to the international hotel standards you are in possession of your hotel room until time for check out – the check out time is given at each hotel (this can be changed on short notice). The given time is valid even if your departing flight is late in the evening/night. If you have a late flight it might be possible to negotiate a later check out/rent a day room – please contact the hotel reception regarding this issue. The cost will be paid directly to the hotel. 

It is quite common for hotels to offer a luggage room and access to a shower even after check out – contact the hotel reception for information. 

If your passport has been left at the reception – please remember that it is your responsibility to collect it in good time before your departure. 

Connections 

If you need to book a hotel night or other connecting transport other than what is in your booking you should always book with the option of change/cancellation, in order to avoid any change/cancellation fees as your flight times might change, or a flight might be cancelled. You should make sure that it is at least three hours between the connection and the flight booked. 

Distances 

Many hotels consist of several buildings, which might mean that you stay a long distance from the hotel reception, restaurant etcetera. The distances/times given is for the closest beach/local centrum and is given from the hotel’s property borders. 

Luggage 

We recommend you to pack any necessary medication and valuables in your on board carry on. 

If any checked in luggage is damaged or disappears you must report this directly after landing. Please note that a special report, P.I.R. (Property Irregularity Report) must be written already at the airport for the airline to have the possibility of handling any claims. If the damage is not detected at the airport, a few airlines accept damage reports within 7 days of the incident, in these cases you make your report directly to the airline. 

Pictures 

When photographing a hotel an angled lens is sometimes used. These might make hotels, pools and rooms appear larger than they are. The apartment/hotel room you are given might have a different view than the one shown at the respective hotel. An interior picture might also show a certain type of, or size of, the hotel’s many apartments/rooms. This means that the room which you have booked might look different and be positioned differently. 

Noise 

In both small and large travel destinations the everyday life continues even during tourist season. Garbage disposal, deliveries etcetera will occur during all hours of the day. Local traffic might also be more intense during certain times – in some countries this slows down during the siesta (early afternoon). 

Restaurants, bars and clubs are open until midnight, often longer – so you might experience noise and music from the nightlife. Loud music, traffic noises and other noises outside of the hotel is regulated by the local authorities and therefore totally out of our or the hotels control. 

In some hotels all noises can be heard quite easily so it is important that everyone tries to be respectful during their stay. According to international practise it should be quiet in a hotel after 24.00. If you are bothered by other guests, contact the hotel reception. 

Fitness 

In the hotels where there is a gym the equipment is often limited and the standard simple. There might be a fee for using the hotel gym. The hotel tennis, pool and miniature golf courts might be associated with a fee and of a variety of standards. 

Flora & fauna 

We recommend bathing shoes, especially in Egypt, Croatia and Greece where there are corals and possibly cobble stone beaches. 

Smaller animals are often a part of your visit abroad. In warmer climate flies and mosquitoes are common, it is recommended to bring a mosquito repellent or to buy it in a local pharmacy at the destination. 

If you are having issues with cockroaches or ants in your hotel you should always contact the reception, as the staff can help with bug spray if needed. Unfortunately, free roaming animals might occur in the destination which is completely out of our control. 

Hotels in the presence of rural buildings might be a reality – this means that you might have to live next door to roosters and other animals with all that it means. 

Hotel classification 

Every hotel and vacation complex are officially classified by each country’s tourist authority. According to international standards, hotels and vacation complexes are assessed by the respective tourist authority. The assessment only rates standards and facilities – the location is, for example, not assessed. Each hotel is rated according to the official classification. This means that the difference between 4 and 5 stars might be minimal. 

As we cooperate with a lot of different suppliers, our partners name their rooms according to what they see fit. This means that what is classified as a Superior Room on the hotel’s own webpage might be named as a Premium Room with supplier A and a Deluxe Room with supplier B. 

Weekends and national holidays 

Regarding local weekends and holidays (including religious events such as for example Ramadan) we direct you to the respective country’s tourist information or embassy. Other countries’ traditions might be nice to participate in, but it might also mean that the mobility, opening hours and other things are affected during your stay, a fact that is complete out of our control. 

High and low seasons 

During the high season the place will be bustling, restaurants and bars will be open – everything is busy. This might bring crowds, lots of waiting and full beaches. During the low season you could often expect a better service, no queues and plenty of space on the beach. On the other hand, some hotels, restaurants etcetera are closed during the low season and the destination might feel “closed”. In the beginning and in the end of the season activities/facilities at the hotels/destination might be limited or for a fee. 

Internet 

If a hotel has an internet connection it might be good to know that it is not necessarily as quick and stable as at home. Many hotels won´t allow you to connect to a VPN or similar as their connections are closed for this type of traffic. Internet not working is not grounds for compensation as it is completely out of our control. 

Left behind 

If you accidentally leave personal belongings on a flight, a transfer or a hotel you should turn directly to our partner/supplier for assistance. We take no responsibility for property left behind and cannot help you search for it. 

Air conditioning 

If the hotel is equipped with air conditioning this is specified in the hotel description and might mean that it is only present in the common areas of the hotel. Air conditioning might be limited to certain hours of the day or to the warmest period of time. In most hotels the air conditioning will only be usable when you occupy the apartment/room and in most cases, there is one air conditioning unit per apartment/room, normally in one of the bedrooms. There are a huge number of different systems/models of air conditioners and the capacity and noise will differ. 

In some hotels air conditioning is an extra and payment will then be made directly to the hotel. 

Meals 

Breakfast, half board, whole board and All Inclusive are possible add ons in many hotels, unless it is included in the price when it will be shown on your booking confirmation. If the arrival or departure to/from the hotel is early morning or late at night it is not always possible to use one or a few meals if you have ordered breakfast, half – or whole board or All Inclusive. Please note that no meals will be included before or after check in/out. 

If you book a half/whole board or All Inclusive there will in most cases be a buffet or special menu that is included – this might differ depending on season and occupancy. 

If there is an à la carte-restaurant, reservations will always be made by talking to the hotel staff, and any reservation fees will be paid directly to the hotel. 

Newly built hotels 

We know by experience that everything does not always go according to plan when opening a new hotel. A totally brand new hotel will always suffer from “baby diseases” such as minor operational disturbances or that routines are not being completely in place. 

Passports and visas 

For travels to a lot countries you must have a passport, which is valid until at least six months after your return trip, please note that provisional passports won´t be accepted at all destinations. Children, regardless of age, must carry their own passport. 

Travelers of any other nationality than Swedish should examine what rules apply by contacting the embassy or consulate of the destination. It is your own responsibility as a traveler to ensure that you have all necessary travel documentation such as a valid passport and a visa when needed. 

Pool 

If the hotel has a heated pool this will be specified in the hotel description. A heated pool will, on most occasions, mean a water temperature at approx. 20-24 degrees Celsius, unless otherwise specified. A heated pool may drop one or a few degrees in the morning/evening and if there is a bad weather. If a hotel has several pools, there will normally only be one that is heated. For reasons of space there are rarely sunbeds for all people staying at the hotel and it is normally not permitted to mark/reserve the sunbeds. At many hotels you are not allowed to bring food and beverages from the pool to your room/apartment. 

Travel Insurance 

It is important to be fully covered by an insurance. Always check what kind of insurance you have and what travel protection is included. If you have home insurance, you should check if it includes a travel protection outside the Nordics. Please note that the EU medical card only covers health care connected to the public health system in the country that you visit. You will find which countries the card is valid in on the Försäkringskassans website. 

Smoke free hotels 

Hotels with a non-smoking policy is getting more and more common. Some hotels will only allow smoking in designated areas, but most common is that smoking is allowed on your balcony/terrace. A smoking ban will also apply to e-cigarettes. It is often forbidden to smoke indoors, both in the room/apartment and in the hotel’s common facilities such as the reception, pool area and any restaurants. We ask you to be respectful and follow the hotel’s rules. 

Beaches 

Please note that there might be under water currents or tidal differences – respect any warning flags on the beach. Sea urchins, jellyfish and seaweed, among other things, will occasionally be seen on many beaches. 

Cleaning 

Cleaning a hotel room or apartment means cleaning of the floors, the bathroom, wiping the tables, emptying the waste baskets and make the beds. In other words, a simpler cleaning, which could happen both in the morning and in the afternoon. In some cases (not often) an extra fee will be charged for cleaning on the date of departure (usually for apartments only). 

Beds
The standard measurement for an ordinary bed is 70×180 cm. 

  • Mattress pad is rarely included in the normal standard. The beds might feel a bit harder than you are used to due to this. 
  • Often the extra bed is a chair/sofa bed or a foldable bed of much simpler standard than the ordinary beds. 
  • It might feel crowded in the apartment when extra beds or a cot is being used. 
  • In some hotels, children (2-11 years) can share an extra bed. 
  • Grandlit is a small double bed, at least 120 cm wide, with one set of bedding. 

A three-person room will not guarantee three beds. In most cases they will have two double beds and one provisional movable bed. In some hotels the rooms have two wide beds in which case no extra bed will be offers (e.g. the children share beds with their parents) – this is most common in destinations outside of Europe, but it happens in our part of the world as well. 

It is often possible to borrow a cot in most hotels, but we can unfortunately not guarantee it. Type into the “wishing” field at the time of booking that you need a cot and we will pass it on to the hotel. There might be an extra fee. 

Transfer 

It is possible to pre-book transfer to the majority of all our destinations. We recommend you to do this at the time of booking so that you can avoid the administrative fee (EUR 50) you have to pay when contacting our customer service for manual booking. Transfer can be booked manually no later than 7 days before departure. 

In many destinations the bus transfer is made for several flights at once, meaning that you might have to wait at departure and arrival. The transfer bus might stop at several destinations during its route, and if there is a lot of traffic on the roads it might take a while before you arrive at your hotel. If you want a fast and smooth transfer a private transfer is recommended. 

You are responsible to make sure that all your luggage will be loaded and unloaded on the bus. Keep in mind that the bags will be packed tight, just as on the flight. The suitcases and its contents should be prepared for this. 

We can never guarantee that a child car seat will be available with our suppliers – therefore we recommend you to bring your own. When it is accessible there might be an extra fee which is to be paid in connection to the transfer taking place. 

When cancelling a transfer, no refund will be given. 

Valuables 

Keep your valuables and money in the hotel safe. Some hotels charge a fee and a deposit if you want to use their safe. 

Heating and water 

In some hotels heating costs extra, if so, payment will be made directly to the hotel. There are a number of different heating systems/modules which differ in capacity and noise level. Some hotels have central heating meaning that heating is on, as a general rule, during the period November – March. 

The hot water is often heated by solar panels or similar on the roofs. It might happen that the hotel runs out of hot water temporarily during the time of the day when many of the guests take a shower, or due to low water pressure. Water rationing might happen during extreme circumstances.