Norwegian Holidays AS
1. About Norwegian Holidays
Norwegian Holidays AS (“Norwegian Holidays”) is a Norwegian company registered in the Brønnøysund Register Centre with organisation number: NO 992 911 700 MVA. Norwegian Holidays is a subsidiary of Norwegian Airlines. As an online based travel agency, we offer package trips to destinations in Europe, North Africa, the Middle East, Asia, the Caribbean, South America and North America.
3. Norwegian Holidays processing of your personal data
3.2 Booking your ticket or other services
When you book a package trip or other products or services from Norwegian Holidays, you will be asked to provide information such as your name, phone number, e-mail address, payment details, and Reward membership number. Depending on your specific booking details, additional information might be requested, such as your passport number, date of birth etc. In addition, when you request special assistance, such as special diet or wheel chair services, you might need to provide related sensitive data such as your health condition.
When you change your booking or otherwise seek other support from us, we will process the above-mentioned personal information we have collected from you. Your name as well as your contact information will be used by us to keep you informed of your bookings. This includes sending you reminders by SMS or email regarding your flight, e.g. check-in open or gate change information, and notification of any disruption if your flight is delayed or cancelled. Your travel with us usually involves services provided by third parties, and we will disclose your name, contact details and other relevant information, where necessary to that third party. The purpose of these processing activities is to provide you with the products and services you have booked from us.
You also have to provide your payment details (e.g. card number and expiry date) in addition to other personal data to complete your payment. These data, in particular your name, address, e-mail address and IP address will be disclosed to our payment services providers, for the purpose of receiving your payment and completing your booking. If you request for refund of your payment, these data will also be processed.
To fulfill our legal obligations, we may disclose your data to e.g. your card issuer, airport security, or the police. For this purpose, the data we process may include your name, address, e-mail address, IP address, payment details and passport details.
The information you have provided for the purposes of booking and booking management will be stored up to 10 years until it is not necessary for us to protect and defend Norwegian Holidays.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions under which you book from us and our legitimate interests to operate our business, or otherwise that it is necessary to fulfill our legal obligations.
3.3 Customer Support
Norwegian Holidays has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can. On our website, you will be able to start a LiveChat or submit a questionnaire form, or and you can also contact us by phone, via email or letters, or by through social media; and when you communicate with us via any of these means, we will help you with inquiries, questions or feedbacks concerning our services. Depending on your inquiry, question or feedback, you may be asked to provide additional personal data, such as your credit card number or your Reward membership number.
After you have contacted Customer Support, we will examine the content of our communication with you, for instance, the recording of our communication with you when we deal with your complaint. This is to control the quality of the service we have provided to you. For this purpose, your personal data such as your name, contact detail and Reward membership number may be processed.
To maintain our service level, we may conduct data testing regarding our websites when an error occurs or when any change is made to our system, and this involves processing your personal data. This enables us to debug (to eliminate technical errors) our systems, to correctly display any changes made by you or us that is relevant to you, and to ensure the proper functioning of these websites.
We also produce reports and statistics by analyzing the data you have provided to us, such as your name, contact details, and Reward membership number. The purpose is to improve our service and to provide you a better user experience next time when you use our services.
The information you have provided for the purposes of booking and booking management will be stored for 10 years and until it is not necessary for our protection and defense of Norwegian Holidays.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions under which you use our services and our legitimate interests to operate our business.
Aiming to help you make the most of the offers provided by us, we will send you or in other ways make you aware of various activities and offers via email, which may include newsletter, e-shots, unique offers based on your preferences, or information on other special or seasonal offers. For this purpose we will process your e-mail address, booking history and campaign participation history.
We may also send you offers related to your upcoming flights via email; for this purpose we will process your e-mail address and booking history. In addition, we will also remind you via email about your uncompleted booking, and provide you easy access to your uncompleted booking process; for this purpose your email address and your web-behavior data concerning your uncompleted booking will be processed.
Norwegian Holidays strives to be as relevant as possible for each customer across different digital channels. If you have visited our website, we may present relevant offers to you on other digital media based on your web clicks. Anonymized IP in cookies will be processed for this purpose. We will use your on-line behavior in order to present relevant offers through our internet portals, e-mail campaign and in other digital media. We use the data you have registered with us, including booking and campaign participation history, on-line behavior and other data in order to try to communicate as relevant as possible to you.
For the purpose of improving our communications with you, we also carry out market research, which can be conducted by using your personal data to connect various data sets. Personal data in analytical data sets will always be deleted after the analysis.
The legal basis for processing your personal data is your consent and our legitimate interests to operate and improve our business. You will be able to manage your consents to this processing when you make a booking with us, or you can do it later when clicking on the email that we send to you. Please note that withdrawal of any consent does not affect the lawfulness of the processing that has taken place based on a consent given prior to the withdrawal.
4. Why personal data are disclosed by Norwegian Holidays
We do not sell your personal data for marketing purposes to other companies. We may only share your personal data as follows:
- When part of your booking involves service provided by a third party, we may share your personal data with these third parties;
- To protect and defend Norwegian Holidays (including enforcing any applicable terms and conditions); or
- To public authorities or governments when required by law, regulation, legal process or enforceable governmental request.
We may also share aggregated data with our business partners and group of companies for various purposes, such as for improving our service, for system administration, statistics, research and analysis.
If you do not wish to provide your personal data to us, we may not be able to provide the service you request, or to inform you about other products and services offered by us.
5. Cookies and similar technologies
When you visit our website we collect certain information by automated means using cookies. Cookies are small text files stored on your device when you visit a website. When you first visit a website, a cookie file is sent to your device that identifies your browser
By using cookies you help Norwegian Holidays improve the functionality of our website. They are important to reduce download time and improve your user experience. The cookie will collect information about how visitors use our websites and thus provide us useful information about how we can provide a better customer experience and improve our services.
In addition to use your browser settings, you can also opt out of many of our display ads. If you see such ads displayed on our website, you can opt out by clicking on the X among the blue adchoice button in the top right corner of the ad, and the ad will no longer be displayed.
If you want to learn more about how behavioral advertising works, see in depth information about cookies and the steps you can take to protect your privacy on the internet on Your Online Choices: http://www.youronlinechoices.com/.
California law requires website operators to disclose how they respond to Web browser “do not track” signals. However, there is no established convention as to what constitutes a “do not track” signal. Therefore, except as set forth above, this site does not respond to “do not track” signals.
6. Your rights
You have the right to request access, rectification, restriction and deletion of your personal data held by us, and to receive a copy of your personal data in a structured machine-readable format. Inquiries regarding processing of personal data and access request shall be directed to the point of contact provided below.
You also have rights to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. Where we process your data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.
Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory. If such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.
7. Transfer of personal data to other countries
Transfer of personal data to a third country outside of the EEA that does not provide adequate protection will only take place if appropriate safeguards are provided, e.g., by Binding Corporate Rules, entering into EU Standard Contractual Clauses or if the receiving party is certified under the EU-US Privacy Shield. If you have any questions relating to this, please contact us at the contact point provided below.
We may transfer aggregated data to third parties (domestic and/or foreign) for the purposes of i) improving or developing our website or any equipment related to specific services and ii) for the proper functioning of our website and of the equipment.
8. Privacy Policies of third parties
9. Changes and amendments to this policy
10. Jurisdiction and applicable law
11. How to contact us
Data Protection Officer Norwegian Air Shuttle ASA
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the Norwegian Data Inspectorate
Effective date: May 24th 2018 / Last updated: May 24th 2018